08 Aug Being Compassionately Blunt – 3 Keys to Giving Meaningful Feedback
It’s the end of the July and the middle of a beautiful prairie summer. Many leaders are starting to think about preparing for mid-year performance reviews or have recently completed them with their employees. I am a firm believe that meaningful performance conversations do actually have value. A lot of leaders find providing meaningful feedback challenging and uncomfortable. It can feel like trying to get from one side of a canyon to the other on tightrope, wondering where you might trip up and fall or make a mistake in sharing.
The approach that I have found to be successful in providing feedback to employees is what I call being Compassionately Blunt™. Definition: – I care enough to be authentic and truthful to you for good. The key words here are care, authentic and truthful. Each of these need to be employed together to communicate effectively and to have impact. For good means sharing feedback to create a positive impact. There are 3 key things leaders can do to deliver feedback both good and bad that are clear and create impact:
1. Understand and Use the Titanium Rule
2. Listen to Understand
3. Be Authentic
Understand and Use the Titanium Rule
Unlike the Golden Rule that says we should do unto others, as you would have them to unto you, the Titanium Rule says we should do unto others, as they would like you to do. In the context of giving feedback, it means that we need to observe and understand what is important to the employee or team receiving the feedback. This helps a leader provide feedback in a way that is clear and meaningful. You may prefer to have a very structured conversation because it helps you get your points across, but your employee may be more receptive to a more casual conversation where they can feel relaxed, share their thoughts and hear yours. Understand and use what works for receiver of your feedback.
Listen to Understand
Many of us are guilty of listening to respond. We are often already thinking about our response before the other person has finished speaking. When we listen to understand and not to respond or what some call reflective listening, we are forced to slow down and hear the words being spoken. What is the person really trying to say? Are there subtleties that need to be questioned and explored further? I have at times literally pressed my lips together to remind myself to not speak, but to continue listening – it’s hard! Even if you disagree or feel challenged by what you are hearing, let the person finish what they have to share. Being heard and validated is an easy gift you can give to your employees and it builds relationships. When you listen to understand, they will likely be more open to hear what you are sharing with them, both good and bad.
This is the fun and the hard part. Being authentic is really about using your own style and gifts to provide meaningful feedback to others. I don’t have a magic bullet on how to be authentic, but here are some questions you can start with to begin to be authentic in giving feedback:
- What message do you want your employee to leave the conversation with? Good work? Need to do better in specific areas?
- What’s the impact (not outcome) you want to have on your employee? To inspire? To encourage?
- What’s the best way you know of to create that impact? Praise and validation? More assignments, etc.?
What would a Compassionately Blunt™ (I care enough to be authentic and truthful to you for good) approach look like if you were to use it? Showing care, paying attention by listening and being yourself in service to your employees will serve you well as leader in giving meaningful feedback.